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Privacy Policy

At Electro Motion U.K. (Export) Ltd we're committed to protecting your personal data and privacy.

This policy explains when and why we collect personal information about people who visit our website and/or contact us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure you are happy with any changes.

By using our website and/or contacting us by phone, email, post or social media you are agreeing to be bound by this policy.

Please note, this policy covers all personal data held by Electro Motion U.K. (Export) Ltd including but not limited to data in our internal systems and our website www.elecromotion.co.uk

If you have any questions regarding this Policy and our privacy practices please contact us by email to sales@electromotion.co.uk.
 
Who we are
Electro Motion U.K. (Export) Ltd is a limited company registered in England (Company Number 448241). Our registered office address is Canal Lane, Hose, Melton Mowbray, Leicestershire, LE14 4JF

How We Collect Information from you
We obtain information about you when you use our website, for example when you contact us about products , when you email us, telephone us or visit us.

Our website uses Google Analytics to help analyse how users use the site. The tool uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google.

What Type of Information is collected from you
The personal information we collect might include your name, address, email address, phone number and IP address.

How we use your information
We may use your information to:

  • Process orders you have submitted including but not limited to sending an order and billing/invoices
  • Contact you to answer your queries and questions
  • Provide you with a quotation
  • Provide you with an update for your order
  • Notify you of changes to our services, policies or terms and conditions.
  • Send you communications which you have requested

We are legally required to hold some types of information to fulfil obligations as part of running a limited company, for example retention of accounts for 6 years. All personal data is destroyed after 6 years following last contact. This retention period allows us to serve you as a customer better, protects your personal information and fulfils our legal responsibilities.

Who has Access to your Information
Your Private Information will never be sold, rented or loaned to any third party or shared for any marketing purpose and is used by Electro Motion U.K. (Export|) Ltd  strictly for business purposes only.

Third party Service Providers working on our behalf: We may pass your information to a third party service provider or agents for the purposes of fulfilling an order or processing a payment, for example your details may be passed to a transport company for delivery of your order or to a service engineer. Where we use third party providers, we will only disclose personal information which is necessary to deliver the service.

Personal information stored on our site by our customers will only be available to primary customer service representatives, system administrators, and accounting personnel.
This website uses Google Analytics to help us analyse how users use the site. This information is then used to evaluate visitors' use of the website so that we can make improvements where necessary.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website or via email.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of us, our employees and our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your Choices
You have a choice about whether or not you wish to receive information from us.
At this time we do not send any direct marketing by post, however we do send marketing emails via Mailchimp, usually every 4 – 6 weeks.   If you have opted in to receive email marketing from us you can notify us at any time that you no longer wish to receive these.

How you can Access, Update and Apply for the removal your information
The accuracy of your information is important to us. If the data you have provided to us is inaccurate or has changed, please email us at sales@electromotion.co.uk so that we can update the information.

You have the right to request a copy of the information Electro Motion U.K. (Export) holds about you. This request will be processed in line with GDPR and you can request this by emailing us to sales@electromotion.co.uk with the subject – Access request

Under article 17 of the GDPR, individuals have the right to have personal data erased, also known as ‘right to be forgotten’ in certain circumstances. You can request this in an email to us. Please note that we may not be able to delete all personal data especially if we have a legal obligation to keep the data for a period of time, for example for accounting. We will provide you with details of what we can and cannot remove, and the timescales without undue delay and within 1 month of receipt of your request.

Security Precautions in place to protect the loss, misuse or alteration of your data
When you give us personal information, we take steps to ensure that it’s protected and secure.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we have robust, documented and regularly reviewed processes and policies in place to protect it’s security on our systems.

We do not store any sensitive personal information (for example card details).

Use of cookies
We use cookies to help identify you when you visit our website and to customise your experience. The cookies may contain a randomly assigned user identification number, the country where you are located, and we may track where you came from, and how you browse our site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. Google Analytics on our site used Cookies as described in the ‘How we collect information from you’ Section above.

You may choose to accept or decline cookies. Most Web browsers automatically default to accept them, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

Links to other websites - 3rd Party Policies
Related services and offerings linked to or from this website have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Since we do not have control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend you review their policies before you provide any personal information or complete any transaction with them.

16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you contact us or provide us with any personal information. If we suspect that you are under the age of 16, we reserve the right to request identification for the purpose of confirming your age.

Transferring your information outside Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of the servers hosting the website are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy
We keep this Policy under regular review and you should check for changes regularly.
Last Updated June 2018
If you have any questions regarding the content of this privacy policy please contact us directly sales@electromotion.co.uk